Solutions Series: Lived Experience Insights

On this page, you’ll find a growing series of documents developed through Workers’ Voice, a project driven by people with lived experience of Australia’s workers’ compensation systems.

These workers have navigated the complexities of injury, recovery, and return to work, and are now helping to identify solutions that could make the system fairer, simpler, and more supportive for all.

As each document of the series is released, it will be added below, offering a unique window into the experiences and insights of injured workers across Australia.

Each document begins with a short problem statement describing the issue faced by injured workers, followed by practical, experience-driven solutions designed to improve outcomes and system fairness.

Seven Key Areas for Improvement

Solution Area 1

Improving the collection and use of medical information

Solution Area 2

Build trust by being fair, transparent and supportive of workers

Solution Area 3

Help injured workers navigate a complex system

Solution Area 4

Reduce financial burdens on workers and their families

Solution Area 5

Develop a mental health claims model of care

Solution Area 6

Provide supportive and alternative pathways for scheme exit

Solution Area 7

Strengthen regulation of insurers, employers and service providers

You can download the full document combining all seven solution areas here.

Download the full document