Solutions Series
On this page, you’ll find a growing series of documents developed through Workers’ Voice, a project driven by people with lived experience of Australia’s workers’ compensation systems.
These workers have navigated the complexities of injury, recovery, and return to work, and are now helping to identify solutions that could make the system fairer, simpler, and more supportive for all.
As each document of the series is released, it will be added below, offering a unique window into the experiences and insights of injured workers across Australia.
Each document begins with a short problem statement describing the issue faced by injured workers, followed by practical, experience-driven solutions designed to improve outcomes and system fairness.
Through extensive consultation with the Workers’ Voice Lived Experience Advisory Group, seven key areas for improvement were identified:
- Improving the collection and use of medical information – Read HERE
- Build trust by being fair, transparent and supportive of workers – Read HERE
- Help injured workers navigate a complex system – Read HERE
- Reduce financial burdens on workers and their families – Read HERE
- Develop a mental health claims model of care – Read HERE
- Provide supportive and alternative pathways for scheme exit – Read HERE
- Strengthen regulation of insurers, employers and service providers – to be released