Workers’ Compensation from a
lived experience perspective
A 3-year research study re-imagining how Australia’s workers’ compensation system supports injured workers — built on the real experiences of the people who’ve lived it.
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Research grounded in real experience
Workers’ Voice is a research study that aims to re-imagine workers’ compensation in Australia. Started in 2023, the 3-year study recognises an opportunity to improve how compensation systems support workers recovering from a workplace injury or disease.
Many people find the claims process stressful and complex — and that can slow down recovery and delay return to work.
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Lived experience shapes better systems
Understanding people’s lived experience helps identify the problems faced by workers who’ve made a compensation claim — and where the system can improve.
We invited workers who have made a claim, along with their family and friends, to take part in this study. Together, we’re developing computer models of new systems based on that lived experience.
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A system designed with workers, not just for them
We aim to design and model a system that reflects the experiences, views and preferences of people who have made a workers’ compensation claim in the last 10 years.
By understanding these experiences, we can identify problems in the current system and opportunities to improve it — with your help shaping what comes next.
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